Shipping Policy

We shall use reasonable endeavors to deliver products of acceptable quality to the delivery address specified and keyed in by the customer but we cannot guarantee any firm delivery time and we shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of us.

Your order will be delivered to you via the service of a courier service company. Please allow five (5) working days for Peninsular Malaysia and eight (8) working days for East Malaysia including Labuan for processing from date of our confirmation of acceptance of an order within the aforesaid areas unless otherwise notified by us.

No delivery services shall be available on Saturday, Sunday & public holidays.

The customer is to notify us immediately of a change to his delivery address and contact number.

Where customer is not available to receive the delivery, a notification card will be left at the delivery address. An attempt will be made to contact the customer for a second delivery. If delivery is delayed due to the customer’s undue delay or unreasonable refusal to accept delivery or if the customer fails or refuses to collect the products within seven (7) days from the date of second notification, the order will be deemed void and has no further effect but the customer shall bear all the relevant cost incurred by us (including but not limited to the delivery cost and administrative charges).

If the customer is not personally available to accept delivery, a representative may accept delivery on behalf of the customer provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The customer or its representative may be required to produce proof of identity on delivery or collection of products and all deliveries shall be signed off by the customer or its representative on the delivery invoices.

We reserves the right to withhold delivery of the products to the customer if it has any doubts whatsoever as to the customer’s credit worthiness or insufficient identification.

Return Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The  packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Butik Niqab Klang will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:
Butik Niqab Klang
Tingkat 2, 29-2F, Jalan Setia Perdana BA U13/BA,
Bandar Setia Alam, Shah Alam, Malaysia, 40170.

Please contact us at butikniqabklang@gmail.com or +6011 1128 7169 if you have any questions or doubts.

Privacy Policy

Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy
Butik Niqab Klang have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.

Security
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.