We shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed in by the customer but we cannot guarantee any firm delivery time and we shall not be liable for any delay in its delivery services if the delay has been due to causes beyond the control of us.

Your order will be delivered to you via the service of a courier service company. Please allow five (5) working days for Peninsular Malaysia and eight (8) working days for East Malaysia including Labuan for processing from the date of our confirmation of acceptance of an order within the aforesaid areas unless otherwise notified by us.

No delivery services shall be available on Saturday, Sunday & public holidays.

The customer is to notify us immediately of a change to his delivery address and contact number.

Where the customer is not available to receive the delivery, a notification card will be left at the delivery address. An attempt will be made to contact the customer for a second delivery. If delivery is delayed due to the customer’s undue delay or unreasonable refusal to accept delivery or if the customer fails or refuses to collect the products within seven (7) days from the date of the second notification, the order will be deemed void and has no further effect but the customer shall bear all the relevant cost incurred by us (including but not limited to the delivery cost and administrative charges).

If the customer is not personally available to accept delivery, a representative may accept delivery on behalf of the Customer provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The customer or its representative may be required to produce proof of identity on delivery or collection of products and all deliveries shall be signed off by the customer or its representative on the delivery invoices.

We reserve the right to withhold delivery of the products to the customer if it has any doubts whatsoever as to the customer’s creditworthiness or insufficient identification.

The customer must return the goods/products in 2 working days after receiving them. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Butik Zunurain Salleh will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 7 days after the confirmation.

Please return your purchase to the following address:
Butik Zunurain Salleh
29-2F, Jalan Setia Perdana BA U13/BA,
Bandar Setia Alam, 40170 Shah Alam, Selangor.

Click "Contact us" or the WhatsApp logo if you have any questions or doubts.

Collected Information
We only collect the information needed for the registration procedure at our website or when filling up the registration form on the site. The information that we gathered is voluntarily submitted by the customers to us. We collect customers' personal information during the account registration on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping on our site, and also to update our customers with our latest news of updates/changes, promotions, and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers is well kept secret and confidential with us. We will never share any of your personal details with any third party. Our sites do apply appropriate security applications in order to keep all the customers' information safe at all times.

Changes to our Privacy Policy
Butik Zunurain Salleh has the right to do any changes/update Privacy Policy contents without giving prior notice to the customers. Do keep track of the Privacy Policy page on our website.

Security
Our company website does apply appropriate security applications in order to prevent the leaking of customers' personal identification details from third parties, illegal disclosure, and hackers. However, bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.